Return & Refund Policy
FamilyH carefully selects and prepares each order. As fresh durian and agricultural products are perishable and naturally variable, our return and refund policy applies as follows.
1. Fresh Products
Due to the nature of fresh and perishable products, FamilyH generally does not accept returns after delivery.
Natural variations in size, weight, appearance, ripeness, aroma, and texture are not considered product defects.
2. Damaged or Incorrect Products
If you receive a product that is significantly damaged, incorrect, or materially different from the agreed specifications, please contact FamilyH as soon as possible after delivery.
Customers may be asked to provide:
- Photos or videos of the product
- Order information
- A description of the issue
FamilyH will review the case and determine an appropriate solution, which may include a replacement, partial refund, or other arrangement.
3. Refunds
If a refund is approved, the refund amount and method will be confirmed by FamilyH based on the specific case and original order terms.
Refund processing times may vary depending on the payment method or financial institution.
4. International Orders
For international orders, return, replacement, or refund arrangements may be subject to shipping conditions, customs procedures, import regulations, and the terms agreed between FamilyH and the customer.
5. Contact Us
For any issue regarding your order, please contact FamilyH as soon as possible after delivery through the contact information provided on our website.
FamilyH — From Vietnamese Farms to Your Family.
For the health of our family.
